Effective Date: 10/10/2023]
At CanCoda, we strive to ensure our customers are satisfied with the scripts and plugins they purchase. However, we understand that there may be cases where a refund is necessary. Please read this Refund Policy carefully to understand the conditions under which we issue refunds.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
- Product Not as Described: If the script or plugin does not function as described or advertised, and the issue cannot be resolved through support, you are eligible for a refund.
- Technical Issues: If a product has a major technical issue that cannot be fixed, you may be eligible for a refund.
- Non-Delivery of Product: If you did not receive the product after purchase due to system errors or payment failures, and we are unable to resolve this, a refund will be provided.
2. Non-Eligibility for Refunds
Refunds will not be granted in the following situations:
- Change of Mind: If you decide you no longer want the product after purchase, we cannot offer a refund.
- Compatibility Issues: It is your responsibility to review the product specifications and ensure compatibility with your system before purchasing. Refunds will not be issued due to compatibility issues.
- Download and Use: Once a script or plugin has been downloaded and used, refunds will not be provided unless there is a major defect.
- Misuse or Custom Modifications: We do not provide refunds for any issues caused by custom modifications or improper use of the product.
3. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our support team at support@cancoda.com within 5 days of your purchase.
- Provide detailed information about the issue, including screenshots, error messages, or any other relevant information.
- Our team will review your request and respond within 5 business days.
4. Resolution Process
- Support First: In most cases, our team will attempt to resolve the issue before issuing a refund. Please allow us time to provide support and resolve any problems.
- Refund Decision: If we are unable to resolve the issue after our support efforts, we will issue a refund to your original payment method. Refunds typically take 5 business days to process.
5. Contact Information
If you have any questions or concerns regarding our Refund Policy, please reach out to us:
